formatting imagepaultclark.com

Paul T Clark
678-995-6505 ⋆ paultclark@paultclark.com


Proven IT Professional With Management Experience

Objective

  • To obtain a position as a system / network manager involving with system architecture design, UNIX system and/or network administration, software engineer/developer/system analyst with interests in the application design and development, computer network systems, system/network administration, World Wide Web and Internet.

Education

  • Bachelor of Science in Computer Science, Concentration in Mathematics - Georgia State University - Atlanta, Ga
  • Six Sigma Green Belt - SIA - Norcross, Georgia
  • KT Resolve - Kepner & Tregoe - Skillman, NJ

Military
U.S. Army - Pirmasens, West Germany

  • Honorable Discharge
  • Army Achievement Medal
  • Good Conduct Medal
  • NATO/ATOMAL Top Secret Clearance

Professional Experience
Cox Communications - Broadband Provider - Atlanta, Ga

  • September 2016 to present
  • Technical Analyst III (IT / Data)
  • Wrote documentation for a variety of services, including, but not limited to, DHCP, DNS, HTTP, POP, SMTP, and operating system commands. For example, the proper way to calculate the rate of disk capacity on Windows or Solaris. Communication with multiple teams was critical to help support the 220+ applications our team supports.

Cox Communications - Broadband Provider - Atlanta, Ga

  • July 2014 to September 2016
  • Sr Manager, National Operations Center (Data)
  • Managed a 24/7 Network Operations Center. Monitor, troubleshoot, and resolve customer facing I.T. and Network applications (100+). This includes but not limited to DHCP, DNS, HTTP, POP, SMTP, and FTP. Generate requirements for tool enhancements and manage tool requests for the NOC (voice, video, and data). Mentoring team from a click it and ticket team to a fix agent team.

Cox Communications - Broadband Provider - Atlanta, Ga

  • September 2005 to June 2014
  • Manager, National Operations Center (Data)
  • Managed a 24/7 Network Operations Center. Monitor, troubleshoot, and resolve customer facing I.T. and Network applications (100+). Wrote processes for incident management using ITILv4, that were used as a a base for the Enterprise solution. Developed tools for reporting, which supplement the Enterprise Tools. Wrote Six Sigma reports using php and OBIEE. Perform bi-monthly training both technical and soft skills. Identify event engineering opportunities and write the troubleshooting to isolate the synthetic transactions.

Cox Communications - Broadband Provider - Atlanta, Ga

  • November 2003 to September 2005
  • Lead Systems Technician, National Operations Center (Data)
  • Technical lead and Supervisor of a 24/7 Network Operations Center. Monitor, troubleshoot, and resolve customer facing I.T. and Network applications (100+). Implemented a LAMP solution using MediaWiki, which captured on-boarding and isolation / troubleshooting techniques.

Online Information - Internet Presence Provider- Atlanta, Ga

  • June 2003 to August 2003
  • Software Engineer (contract)
  • Wrote a search utility in PHP that would query an Oracle database. Joined the development team towards the finish of the project to ensure deadlines were met.

Cox Communications - Broadband Provider - Atlanta, Ga

  • December 2001 to November 2003
  • Systems Technician, National Operations Center (Data)
  • Monitor, troubleshoot, and resolve customer facing I.T. and Network applications (100+) for a 24/7 Network Operations Center. Telnet/SSH into Cisco, Solaris, and RedHat servers, use port commands for isolation, read log files, and restart processes as necessary. Document findings and share with others for a deeper analysis.

Magus Corporation - Internet Prescence Provider - Monroe, Ga

  • September 2001 to August 2003
  • Software Engineer (contract)
  • Installed a development machine that mirrored the production machine. Wrote a custom version control system for documentation of hospital manuals. This system used JScript, Javascript, PHP, and MySQL. Taught Javascript classes to employees. Assisted teaching of Flash and Javascript at Georgia Tech. The Apache web servers were using FreeBSD, PHP4, and MySQL. Tools used included Win9x, perl 5.x, vi, pico, Microsoft Office, Netscape, and Microsoft Internet Explorer. All Perl, HTML, Javascript, PHP, and JScript was written using vi.

Comstock Net Services - Internet Prescence Provider - Kennesaw, Ga

  • July 2000 to August 2001
  • Software Engineer / Data Acquisition Manager
  • Wrote a leading edge set of tools for clients to update their web site dynamically, approximately 20000 lines of Perl code using vi within the first six months. These CGI tools are designed with security, ease of use for users of all levels of HTML knowledge, and exceeded client's expectations. Solved all Y2K issues from log file reports to automate email generation via scripts on the web sites. Redesigned policies and procedures as a manager of six computer operators in order to increase work production output at its highest percentage since inception. Performed maintenance on existing Perl scripts, which increased speed, reliability, maintainability, and usability. Designed the company web site and maintained my own development machine to allow access for sales personnel to a mock web site for sales presentations. Trained the system administrator on make, firewalls, and backup procedures. There are 20+ Apache web servers running FreeBSD, Perl, and mod_perl for over 300 virtual domains. Tools used include ANSI Sql, Winbatch, Vi, Sed, Awk, Imagemagick, JGenerator, JDK, Make, Emacs, Flash 5.0, WebTrends, Adobe Photoshop, Microsoft Office, and The Gimp.

Healthcare Credentials Management Systems - Healthcare Risk Management - Kennesaw, Georgia

  • October 1999 to June 2000
  • Software Engineer
  • Maintained C and ProC code including documentation, which accessed an Oracle 7.x database through CGI. Developed postscript files that were populated from this database via C. Effectively, this code is responsible for the communication of the data in the database and the interactivity of the web user. Redesigned the existing intranet, increased the content, and allowed use of existing technologies such as Javascript and Perl. Took some existing X motif programs and redesigned them in Perl, in order to decrease the number of unique applications the operations department must use. Constantly maintained a daily communication channel with operations in order to increase their efficiency. Prioritized their jobs and discussed plans on implementation with other team members to ensure optimal results. There was a full development cycle hardware and software shop, which was in the process of ISO certification. The Apache web servers were running AIX. Tools used include gcc, xlc, ProC, PVCS, Sql, Perl, Adobe Pagemaker, Adobe Photoshop, and Crystal Reports.

Online Information - Internet Presence Provider- Atlanta, Ga

  • March 1995 to September 1998
  • Software Engineer
  • Perl coding throughout the software development life cycle. Maintained Perl shopping carts from scratch for use on e-commerce websites, developed tab delimited flat file databases, and secures online transactions. Communication with customers throughout the software development life cycle, ensured requirements and specifications were met. Setup and maintained a single Apache web server, which had approximately 30 virtual domains and approximately 200 web sites within those 30 virtual domains. This included but was not limited to cgi setup, submission to search engines, web site development, and constant communication with the customer. Wrote customizable automated web reporting software. Maintained an intranet and Microsoft internal network. The Apache web servers were using Sun Unix 5.05 and Perl.