Contact Info:

AT&T
  • Escalation
    • Process
      • For all incidents, contact the 1st contact with our ticket number.
    • People
      • 1st contact
        • AT&T Wi-Fi Services (AWS) Network Operations Center Tier 2
        • 800.456.8751, option 3
      • 2nd contact
        • NOC Supervisor
        • 512.519.6333
      • 3rd contact
        • Tiffany Martin, Area Manager, Network Operations Center
        • 512.519.6783 (office)
        • 512.574.4362 (cell)
      • 4th contact
        • Peggy Stufft, Director, Network Operations Center
        • 512.438.8234 (office)
        • 412.721.0301 (cell)
Calix
  • Escalation
    • Process
      • For all incidents, create a ticket if and only if you are a Symphony team member.
    • People
      • 1st contact
        • This is for Symphony team members only.
        • 877.766.3500 or 707.766.3500 for critical issues
Symphony Technology Solutions
  • Escalation
    • Process
      • For all incidents, create a ticket( ) . When you create a Severity 1 or 2 ticket, the operations team receives a call.
      • If the ticket is a Severity 1 or 2 incident
        • You will receive an email or phone call from us within 10 minutes. If you do not get an acknowledgement, call the 1st contact.
        • If you called the 1st contact and did not speak to a human, leave a message. You will receive an email or phone call from us within 10 minutes. If you do not get an acknowledgement, call the 2nd contact.
      • If the ticket is a Severity 3 incident
        • You will receive an email or phone call from us within 1 business hour. If you do not get an acknowledgement, call the 1st contact.
        • If you called the 1st contact and did not speak to a human, leave a message. You will receive an email or phone call from us within 2 business hours. If you do not get an acknowledgement, call the 2nd contact.
    • People

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